Your data

Delete your KidsKlab account

You can ask for your account to be closed at any time. Here is exactly what happens when you do.

The quickest way is from the app

If you can still sign in, ask from inside KidsKlab. It reaches your nursery straight away, and it is the route that comes with a guaranteed deadline.

  1. Open KidsKlab and go to Profile
  2. Tap Delete my account
  3. Read what is removed, then send the request

What happens

Removed

  • Your sign-in
  • Your name, email address and phone numbers
  • Photos you uploaded yourself
  • Your place as a contact for your children

Kept by your nursery

  • Attendance and who collected your child
  • Incidents and first aid
  • Medication given
  • Daily care notes

Nurseries are legally required to keep records about the children in their care, so those stay: with your name replaced by “Removed guardian”. A parent leaving cannot erase a child's safeguarding record.

How long it takes

Your nursery reviews the request, because it is the one responsible for the records. Once approved, your sign-in stops working immediately and your details are removed 30 days later: a window in which either of you can still stop it. A request made from inside the app is approved automatically if your nursery has not answered within 30 days.

Or ask from here

Use this if you no longer have the app. Because we cannot check who is typing, a request made here is always reviewed by a person at your nursery and is never approved automatically.

Read the privacy policy

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